(1)Elderly people respond best to a calm and unhurried environment. This is not always easy to provide as their behavior can sometimes be difficult to handle. If they get excited or upset then they may become more confused and more difficult to look after. Although sometimes it can be extremely difficult, it is best to be patient and not to get upset yourself. You should always encourage old people to do as much as possible for themselves but be ready to lend a helping hand when necessary.(2)Failing memory makes it difficult for the person to recall all the basic kinds of information we take for granted. The obvious way to help in this situation is to supply the information that is missing and help them make sense of what is going on. You must use every opportunity to provide information but remember to keep it simple and direct.(3) “Good morning, Mother. This is Fiona, your daughter. It’s eight o’clock, so if you get up now, we can have breakfast downstairs.”(4)When the elderly person makes confused statemen